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We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Ibeautystar Ltd. collects data in various ways to improve our service. We may also provide users that have clearly consented to this with personalised content through email marketing or the website itself. In this section we will outline the ways in which we may collect and make use of your data.
1. Who Are We?
Ibeautystar Ltd. is an ecommerce company based in the United Kingdom. We have been selling fragrance & beauty products online since 2009.
2. What Information Do We Collect?
We may collect, store and use the following kinds of data. Please see below for more information about what data we may collect and when this is done.
(a) Information about your visits to and use of Ibeautystar.com;
(b) Information about any transactions carried out between you and us on or in relation to Ibeautystar , including information relating to any purchases you make of our goods or services;
(c) Information that you provide to us for the purpose of registering a user account with us and/or subscribing to Ibeautystar email notifications.
(a) When Visiting Our Website:
Ibeautystar collects some details on site usage in order to improve our service, user experience and to inform data and analysis regarding how the website is accessed and used.
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.
We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.
While your IP address may be recorded in order to deduce your approximate location in order to provide the correct service, we do not collect or record other personal information from visiting users unless this is manually entered by the user themselves through the checkout process or by signing up to receive email marketing. Any other information is only used to acquire an overview and insight into how our site is used and is not used to profile individual users.
(b) When You Have Made or Attempted To Make An Order
The obligatory fields in the checkout sections are required in order to facilitate the purchase and delivery of your order, fulfilling the contract agreed to as part of the completed order process, in accordance with GDPR 6.1. We pass relevant data such as your address and telephone number to our couriers so that they can deliver your order and confirm delivery via text message. This information is only used for the purpose of fulfilling delivery.
Ibeautystar requests the following details to be entered when you attempt to make an order:
We need your email address so that we can send order and delivery confirmations and to let you know if there are any issues with your purchase. We will not send marketing emails to you unless you agree to this below.
We ask for your name as this is required by our courier to deliver your order.
We ask for your telephone number so we can contact you if there any issues with your order. For some couriers, a confirmation of delivery may be sent to the number given.
This information is required to deliver your order. If you are paying by card or invoice we also need this information in order to confirm the payment.
This information is required to deliver your order.
Sensitive information such as email addresses, telephone numbers, home or work addresses and your full name is not publicly available on the site. Our checkout process is encrypted to ensure your details are protected. Unless you have explicitly consented to receive marketing to your email address, we will not send advertising materials to you using of these details or other methods of contact.
Any payment information entered is processed by trusted third parties who are in turn compliant with current data legislation. Information like card details, PayPal account information and other data which may be used for payment is not stored by our system and is not accessible by ourselves at any time. We only retain information on the amount paid, the service used to complete payment and the reference for the payment. Unless you have consented to use of your data for personalisation purposes this information is only used to fulfil our contract with you and to address any issue that might arise with your purchase.
(c) When Registering A User Account or Signing Up For Email Marketing:
You may register a user account without having completed an order. When registering for a user account we record the following details. This information is only used for contacting you regarding any issue or changes to do with your user account. Unless you have provided separate consent for this, we will not use these details to send you marketing materials of any kind.
When you have signed up for email marketing – either through our site or by opting in during the checkout process, we will record your email address. This is the only email address that will be used to send marketing materials to you. If you have agreed to this other data regarding your purchases may be used to send you personalised, targeted email campaigns.
(1) To the extent that we are required to do so by law;
(2) In connection with any legal proceedings or prospective legal proceedings;
(3) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(4) To the purchaser or seller (or prospective purchaser or seller) of any business or asset which we are (or are contemplating) selling or purchasing.
3. How Do We Use Your Data?
- Process orders you have submitted.
- Deliver your order in cooperation with our couriers, send you order and delivery confirmations and contact you if there are any issues with your purchase.
- Improve our site through anonymous analysis of user behaviours.
- Improve your browsing experience by personalising the website.
- Seek feedback on the services we provide. This may be done through third parties such as Trustpilot.
- Send you targeted email communications if you have requested this.
- Handle entries to a competition.
- Provide other companies with statistical information about our users – but this information will not be used to identify any individual user.
As described above, data may be used for analysis of site behaviour and usage. If you have consented to this at checkout or by manually signing up we may also use data you have provided to send you targeted, automated messages informed by the products you have purchased or browsed. We may use your purchase data, including the items bought and the amount spent, to personalise email marketing offers. We will never use your unique payment details for marketing purposes.
If consented to at checkout we may also use your purchase data, including the items bought and the amount spent, to personalise offers on the website for you. This is only done in order to provide a more customised service in accordance with your interests.
We will never sell or rent your data to third parties. However, we may pass some information to our third party providers or associated companies for the provision of services on our behalf, or to collect feedback about the service we have provided to you. When we use third party service providers we only disclose the information needed to deliver the service in question.
We use Trustpilot to collect user reviews of our website and service. If we send you an invitation for a user review we will only give Trustpilot access to your email, name and order number for verification purposes.
Even if you have not consented to receive email marketing materials from us you may still be contacted by our customer service department through the email address or phone number that you have provided. We will not contact you unless there is an urgent issue with your purchase, such as a failed delivery or a problem with your payment. These emails will be strictly service-based and will not contain any advertising.
4. How Do We Protect Your Information?
It’s important to us that we keep your information safe. Any sensitive information is encrypted and all interactions on our site occur under a 256 bit encrypted SSL connection verified by COMODO CA Ltd. However, any information sent over the internet can be compromised and when you transmit information to us, you do so at your own risk. We ask that you keep the password to any user accounts that you may have registered with us confidential.
5. Your Rights & Our Data Controller Information
Ibeautystar collects and processes personal data both as a processor and controller as defined in the General Data Protection Regulation (GDPR).
It’s important to us that you have a say in the data we collect. You may contact us at any time to:
- Withdraw consent you have given to receive email marketing, personalised services or to the data policy as a whole.
- Request access to any data which Ibeautystar has collected about you.
- Modify any data which Ibeautystar Click has collected about you.
- Request that any data Ibeautystar Click has about you should be deleted.
- Request that your data will not be collected. Please note that we will be unable to post any order without the necessary personal information required for delivery, such as your full address, name and a means of contact.
- Request that your data is not used for analysis, research, automated decision-making or direct marketing.
6. Policy Amendments